helping aged people

live the life they want to live



support networks


providing training to the

community care sector


assisting service providers to

help older people stay independent longer


improving cohesion

across the community care sector in New England


NESST Free On-Line Training Portal

The portal is now available to all New England Aged Care providers and all community transport projects in NSW (a certificate is emailed on completion).

Please share with your staff and volunteers:

On this site you will find:

  • An introduction to the Commonwealth Home Support Programme
  • Food Safety for Seniors
  • Dementia Basics
  • Duty of Care
  • Professional Boundaries
  • Confidentiality
  • An Introduction to Community Transport – new

If you would prefer to host a paper-based group session we are happy to help. We can provide resources and send out certificates after completion.


Learning Library – Sector Support 

Department of Health –  CHSP 2022-23 Extension Working Group

Department of Health – An-ACC Reports: RUCS 

Department of Health – Payment in Arrears Fact Sheet 

Commonwelth Home Support Programme Manual 2020_2022

Rural CHSP Transport Conference – Presentations 

Paul Sadler Aged Care Royal Commission Implications for Rural Transport

GoCo Doctors Run

Road Less Travelled _Sarah McLelland

Mudgee Conference Presentation – Mena Tadross

Good News Presentation – Deb Pugh

Social Media – building connections with your community

Community and Transport in Western Sydney

NDIS Transport Solutions Darrin Wilson

Not Community Transport Please Christine Ryan 

Good News Story Oxley Community Transport 

Alternative Transport Needs Donna Rooney

IndigResourceBooklet_Final Version

Carer Gateway Stakeholders Kit

NSW SES Recovery Guide  NSW SES Recovery Guide

Emergency Management General Information  Emergency Management General Information

NESST ZOOM Protocol CHSP 200430 Zoom Protocol CHSP 200430

Inaugural New England CHSP Zoom Forum 1 April 2020 

Identifying and Responding to the Abuse of Older People

Rupert Person Centred Support Plan

Rupert Person Centred Support Plan

Rowland Universal Dementia Assessment Scale (RUDAS)


Australian Community Care Outcomes Measurement Tool (ACCOM)


Function and Wellbeing Q Summary copy

Function & Wellbeing Q Summary copy

WA Wellness Book

WA Wellness Book

The Art of Hosting and Harvesting Conversations that Matter: Link to training event held in Gunnedah  28 & 30 May 2018

CHSP Programme Manual April 2017 Final

Aged Care Reforms Interface CHSP HCP NESST Forum 2908 017

MoneyCare Mini Poster for services

MoneyCare Mini Poster Gambling

Moneycare poster Financial Counselling Service

Reform and Disruption Survive and Thrive NESST Forum 290817

Short-Term Restorative Care NESST Forum 290817


Residential Care – Aged Care Act 1997, Schedule 1 User Rights Principles 2014

Charter of Care Recipients’ Rights & Responsibilities

For Home Care – Aged Care ACT 1997, Schedule 1 User Rights Principles 2014

Living well at home: CHSP Good Practice Guide

Commonwealth Home Support Programme (CHSP)

Transitioning to the Commonwealth Home Support Programme (CHSP): TIMELINE FOR SERVICE PROVIDERS
The Australian Government Department of Social Services (DSS), July 2015

2014 HACC Client Handbook

Commonwealth HACC and the Community Care Supports Reporting Requirements

Transport Services New England

List of Community Care Acronyms

Tracey Clerke – Regional CHSP Forum PowerPoint

Michelle Newman – Regional CHSP Forum PowerPoint

Deb Pugh – Regional CHSP Forum PowerPoint

CHSP Orientation 2015

Guide to CHSP Reporting V1

Kathy Taylor_ CHSP Forum_Powerpoint Presentation_Sept 1st

Judy Coates Presentation_HACC Forum_Sept 1st

Terrie Leoleos CHSP Presentation 1st September 2016

Peter Hollingsworth Presentation 1st September 2016

If you have a resource or link you would like to share please contact us at